Refund & Return Policy

Last updated July 2026

We want you to be happy with every purchase from Orizone BD. If something isn't right, here's how returns and refunds work.

Return window

You may request a return within 3 days of delivery if the product is damaged, defective, or not as described. Items must be unused, in their original packaging, with all tags intact.

Non-returnable items

• Opened or used personal-care and fragrance products (for hygiene reasons), unless faulty.
• Items damaged due to misuse after delivery.

How to request a return

Contact us through our contact page with your order reference and a photo of the issue. Our team will guide you through the next steps.

Refunds

As orders are paid by cash on delivery, approved refunds are issued via bKash/Nagad or bank transfer within 7 working days of us receiving and inspecting the returned item. Delivery charges are non-refundable unless the return is due to our error.

Exchanges

Prefer a different size or variant? We're happy to exchange eligible items subject to availability.